MultiScene Refund Policy

Version: 2026-09-14.1

Effective date: 14 September 2026

1. Scope

This page explains the cancellation and refund process for MultiScene by MultiForge digital software subscriptions. MultiScene is operated and licensed by Multiforge Pty Ltd (ABN 11 676 186 244; ACN 676 186 244). MultiScene does not sell or deliver physical goods or hardware.

2. Purchases through Paddle

Purchases are made from the Paddle entity identified at checkout, acting as Merchant of Record and authorised reseller. Paddle handles the payment transaction and supported refunds under Paddle’s applicable Buyer Terms and Paddle’s Refund Policy. The entity and terms shown for the actual transaction control.

3. Cancelling a subscription

Customers can manage and cancel a subscription through Paddle’s hosted customer portal. Cancellation ordinarily stops the next renewal and leaves access available until the end of the paid billing period shown by Paddle.

Cancellation does not automatically produce a prorated change-of-mind refund for the remaining paid period. This does not limit any refund, repair, replacement or other remedy required by applicable law.

4. When a refund may apply

If MultiScene permanently discontinues the Service before a paid period ends, other than because of the Customer’s breach, Multiforge will stop further renewals and arrange through Paddle a refund for the unused prepaid period. A material reduction in paid functionality will include an appropriate cancellation or refund option where required.

Customers may also have mandatory rights where the Service is faulty, materially not as described, or the law otherwise requires a remedy. Those rights are not excluded by this page or by the MultiScene Terms of Use.

5. Requesting help or a refund

Use the refund or support option in Paddle’s customer portal, contact Paddle Support, or email contact@multiscene.online. Include the email address used for the purchase and the transaction or order reference if available. Do not send passwords, authentication codes or full payment-card details.

Multiforge or Paddle may need enough information to verify the subscription and the reason for the request. Paddle returns an approved refund to the original payment method according to its processing timeframes.

6. Relationship with the Terms

The MultiScene Terms of Use contain the full subscription, cancellation, service-discontinuation and mandatory-rights provisions. If this summary differs from those Terms or the terms governing the actual Paddle transaction, the applicable Terms and mandatory law control.